Privacy Policy
Last updated: 1 July 2025
1. Introduction
(ACN 927 641 389 / ABN 84 927 641 389), trading as Selquorianroyalinn, operates the hotel and casino property located at , and maintains the website selquorianroyalinn.com (the "Website"). In this Privacy Policy "we", "us" and "our" refer to .
We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy explains what personal information we collect through the Website, why we collect it, how we use and disclose it, and the rights and choices available to you.
Please read this Privacy Policy carefully before using the Website or submitting any personal information to us. By continuing to use the Website you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller and Contact Details
The entity responsible for the personal information collected through this Website is:
| Legal entity | |
|---|---|
| ACN | 927 641 389 |
| ABN | 84 927 641 389 |
| Registered address | |
| Privacy enquiries | privacy@selquorianroyalinn.com |
All privacy-related requests, enquiries and complaints should be directed to our Privacy Officer at the email address above or by post to the registered address, marked for the attention of the Privacy Officer.
3. Personal Information We Collect
We collect only the personal information that is reasonably necessary to provide our services and operate the Website. The categories of personal information we may collect are set out below.
3.1 Contact and Reservation-Request Data
When you submit an enquiry, reservation request or other form through the Website, we collect the personal information you provide, which may include:
- Full name
- Email address
- Telephone number
- Postal or billing address
- Arrival and departure dates
- Room type and accommodation preferences
- Number of guests and any special requests you choose to disclose
- Payment card details (collected and processed via our secure payment service provider; we do not store full card numbers)
- Any other information you voluntarily include in the free-text fields of our forms
3.2 Device and Technical Data
When you visit the Website, our servers and any analytics tools we operate automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type and version
- Operating system
- Device type and screen resolution
- Referring URL and exit pages
- Pages viewed, time spent on each page and navigation path
- Date and time of each server request
3.3 Cookie and Consent Data
We use cookies and similar tracking technologies on the Website. When you interact with our cookie consent notice, we record your consent choices and the date on which those choices were made so that we can honour your preferences and demonstrate compliance with applicable law. Further details are set out in Section 5 below.
3.4 Correspondence Data
If you contact us by email or through any contact form on the Website, we retain a record of that correspondence, including the content of your message and any personal information contained within it, together with our response.
3.5 Special-Category Personal Data
We do not actively seek or require special-category personal data through the Website. If you choose to disclose such information voluntarily in a free-text field (for example, an accessibility requirement mentioned in a special request), we will use it only to fulfil the specific request and will not use it for any other purpose without your express consent.
3.6 Age Requirement
The casino facilities at Selquorianroyalinn are available only to persons who are 18 years of age or older. The Website is not directed at persons under 18 years of age, and we do not knowingly collect personal information from persons under 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will take reasonable steps to delete it promptly.
4. How We Use Your Personal Information
We use the personal information we collect for the following purposes, each of which is supported by one or more lawful bases described in Section 6.
| Purpose | Description |
|---|---|
| Processing reservation requests | To receive, assess and respond to accommodation reservation requests submitted through the Website, and to confirm or manage bookings. |
| Providing requested services | To fulfil services and special requests you make, including communicating pre-arrival information and coordinating your stay. |
| Payment processing | To facilitate and verify payment transactions for reservation deposits and other charges arising from your booking. |
| Customer communications | To respond to your enquiries, provide customer support and send service-related notifications directly related to your reservation or stay. |
| Website operation and improvement | To administer the Website, diagnose technical issues, analyse usage patterns and improve the functionality, content and user experience of the Website. |
| Security and fraud prevention | To protect the Website and our business against fraudulent activity, unauthorised access and other security threats. |
| Legal and regulatory compliance | To comply with our legal obligations, respond to lawful requests from public authorities and enforce our terms and contractual rights. |
| Direct marketing (where consented) | To send you promotional communications about our property, services and offers where you have provided your consent or where we are otherwise permitted to do so under applicable law, with a clear option to unsubscribe at any time. |
6. Legal Bases for Processing
Under the Australian Privacy Principles and applicable Australian privacy law, we collect, use and disclose personal information on the following grounds:
- Fulfilment of a contract or pre-contractual steps: Processing that is necessary to respond to your reservation request, confirm a booking and deliver the services you have requested.
- Legitimate interests: Processing for the purpose of operating and improving the Website, preventing fraud, maintaining security and communicating with you about matters directly related to your enquiry or reservation, where those interests are not overridden by your privacy interests.
- Legal obligation: Processing required to comply with applicable Australian law, including anti-money-laundering obligations, record-keeping requirements and responses to lawful requests from regulatory or law-enforcement authorities.
- Consent: Processing for direct marketing communications and for non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7. Disclosure of Personal Information
We do not sell your personal information to third parties. We may disclose your personal information to the following categories of recipients where necessary for the purposes described in this Privacy Policy:
- Service providers and processors: Third-party companies that provide services on our behalf, including payment processing, IT infrastructure, website hosting, email delivery and analytics. These providers are engaged under contractual arrangements that require them to protect your personal information and use it only for the purposes we specify.
- Professional advisers: Lawyers, accountants and auditors who assist us with legal, financial and compliance matters, subject to professional confidentiality obligations.
- Government and regulatory authorities: Where we are required by law or lawful order to disclose personal information to law-enforcement agencies, courts, government bodies or other regulatory authorities.
- Business transfers: In the event of a merger, acquisition, restructure or sale of all or part of our business, personal information may be disclosed to prospective or actual purchasers, subject to appropriate confidentiality obligations.
We will not disclose your personal information to any other third party without your consent, except where required or permitted by law.
8. International Transfers of Personal Information
Some of our service providers may store or process personal information on servers located outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles, including by entering into contractual data-protection arrangements with those recipients or by confirming that an equivalent level of protection is available in the relevant jurisdiction.
By using the Website and providing your personal information, you acknowledge that your information may be transferred to, stored and processed in countries outside Australia.
9. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
| Category of personal information | General retention period |
|---|---|
| Reservation and booking records | Seven years from the date of the stay or the date the reservation was cancelled, to satisfy applicable tax and financial record-keeping obligations |
| General enquiry and correspondence records | Three years from the date of the last correspondence, unless a longer period is required by law |
| Website analytics and technical log data | Up to thirteen months in identifiable form, after which data is aggregated or deleted |
| Cookie consent records | Retained for as long as necessary to evidence your consent preferences, typically twelve months, after which fresh consent is sought |
| Marketing subscription records | Until you unsubscribe, withdraw consent or request erasure, plus a reasonable period thereafter to evidence compliance |
When personal information is no longer required, we take reasonable steps to destroy it securely or to de-identify it so that it can no longer be associated with you.
10. Security of Personal Information
We take the security of your personal information seriously and implement reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These measures include:
- Encryption of data in transit using industry-standard Transport Layer Security (TLS)
- Access controls that restrict access to personal information to authorised personnel who need it to perform their duties
- Regular review of our information security practices and procedures
- Contractual requirements on service providers to maintain appropriate security standards
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. If you become aware of any security issue relating to the Website or your personal information, please notify us promptly at privacy@selquorianroyalinn.com.
In the event of a data breach that is likely to result in serious harm to any individual, we will take all steps required under the Notifiable Data Breaches scheme established under Part IIIC of the Privacy Act 1988 (Cth), including notification to the Office of the Australian Information Commissioner (OAIC) and affected individuals where required.
11. Your Privacy Rights
Under the Australian Privacy Principles you have a number of rights in relation to the personal information we hold about you. These rights are described below.
11.1 Access
You have the right to request access to the personal information we hold about you. We will provide you with access within a reasonable period of receiving your request, subject to any exceptions permitted under the Privacy Act 1988 (Cth). We may ask you to verify your identity before granting access.
11.2 Correction
If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may request that we correct it. We will take reasonable steps to correct the information within a reasonable period of receiving your request.
11.3 Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal. To withdraw consent to direct marketing, you may use the unsubscribe link in any marketing communication or contact us directly.
11.4 Complaints
You have the right to lodge a complaint about our handling of your personal information. Please refer to Section 13 for details of how to make a complaint.
11.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact our Privacy Officer at privacy@selquorianroyalinn.com or by post to . Please include sufficient information to identify yourself and describe the nature of your request. We will respond within a reasonable timeframe and, in any event, within 30 days of receiving a complete request. If we need additional time, we will notify you of the reason and the expected response date.
12. Responsible Gambling and Regulatory Guidance
Gambling activities at Selquorianroyalinn are available only to persons who are 18 years of age or older. The gaming industry in Western Australia operates within a regulatory framework administered by the relevant state authorities. Those authorities publish guidance, information resources and self-exclusion tools designed to assist individuals who wish to manage their gambling activity. If you would like information about responsible gambling resources or wish to explore self-exclusion options, details of publicly available support services and regulatory resources can be found through the Western Australian government's official online channels.
If you have provided personal information in connection with a self-exclusion request or similar responsible gambling measure, we treat that information with the highest degree of confidentiality and use it solely for the purpose of giving effect to that request and complying with our obligations under applicable law.
13. Complaints
If you have a concern or complaint about the way we have handled your personal information, we encourage you to contact us in the first instance so that we can attempt to resolve the matter directly:
- Email: privacy@selquorianroyalinn.com
- Post: Privacy Officer, ,
We will acknowledge your complaint within five business days and aim to provide a substantive response within 30 days. If we require additional time to investigate a complex complaint, we will advise you accordingly.
If you are not satisfied with our response, or if you consider that we have not adequately addressed your concern, you have the right to refer the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC is the independent national regulator for privacy and freedom of information. Information about how to make a complaint to the OAIC, including the OAIC's online complaint form, is available at the OAIC's official website at www.oaic.gov.au.
14. Links to Third-Party Websites
The Website may contain links to external websites operated by third parties. Those websites are not operated by us and are not subject to this Privacy Policy. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit before providing personal information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or our legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Continued use of the Website after the posting of changes constitutes your acknowledgement of those changes.
16. Contact Us
If you have any questions about this Privacy Policy, or about our handling of your personal information, please contact our Privacy Officer:
| Entity | |
|---|---|
| Address | |
| privacy@selquorianroyalinn.com |