Terms of Use

1. Acceptance of These Terms

By accessing, browsing or otherwise using the website located at selquorianroyalinn.com (the "Website"), you confirm that you have read, understood and agree to be legally bound by these Terms of Use ("Terms"), together with our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease all use of the Website. Your continued use of the Website after any published amendment constitutes acceptance of the revised Terms.

These Terms govern the relationship between you and ("we", "us" or "the Company"), the operator of the Selquorianroyalinn hotel-casino located in Margaret River, Western Australia, Australia.

2. Purpose of the Website

The Website is provided for the following purposes:

• To present information about Selquorianroyalinn, its facilities, services, packages and amenities;
• To enable guests and prospective guests to make accommodation and dining reservation requests;
• To provide information relevant to the casino facilities available on the premises;
• To facilitate communication between the Company and its guests, members and visitors;
• To publish news, promotions and event information relating to the property.

The Website is intended solely for personal, non-commercial use unless express written authorisation is obtained from the Company.

3. Permitted Use

3.1 Authorised Conduct

You may use the Website only for lawful purposes and in accordance with these Terms. Permitted activities include:

• Viewing and downloading content for personal, non-commercial reference;
• Submitting reservation requests, enquiries and feedback through the Website's designated forms;
• Accessing promotional materials and event information;
• Navigating linked third-party booking platforms as directed by the Website.

3.2 Prohibited Conduct

You must not:

• Use the Website in any manner that violates any applicable Australian federal, state or local law or regulation;
• Transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website without express written permission from the Company;
• Introduce any virus, trojan, worm, logic bomb or other material that is malicious or technologically harmful;
• Attempt to gain unauthorised access to any part of the Website, the server on which the Website is hosted, or any server, computer or database connected to the Website;
• Scrape, crawl or systematically extract data from the Website using automated means without prior written consent;
• Impersonate or misrepresent your affiliation with any person or entity;
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website;
• Use the Website to submit false, misleading or fraudulent reservation requests or personal information.

Breach of any prohibited conduct provision may result in immediate termination of your access to the Website and may be reported to relevant law enforcement authorities.

4. Intellectual Property

4.1 Ownership

All content published on the Website, including but not limited to text, graphics, photographs, logos, icons, audio clips, digital downloads, data compilations and software, is the property of or its content licensors and is protected by Australian copyright law, trade mark law and other applicable intellectual property legislation.

4.2 Trade Marks

The name Selquorianroyalinn and associated logos and insignia are trade marks of . Nothing in these Terms grants you any right to use any trade mark, service mark, logo or trade name of the Company without prior written consent.

4.3 Limited Licence

Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes. This licence does not include the right to:

• Modify or create derivative works based on Website content;
• Use any data mining, robots or similar data gathering tools;
• Download or copy account information for the benefit of any third party;
• Use the Website content on any other website or networked computer environment.

Any unauthorised use automatically terminates the licence granted herein.

4.4 User Submissions

Where you submit reviews, comments, photographs or other content to the Website, you grant the Company a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate and distribute such content in any media. You represent and warrant that you own or have the necessary rights to grant this licence and that your submission does not infringe any third-party rights.

5. Reservation Requests

5.1 Nature of Requests

Reservation enquiries and requests submitted through the Website constitute an offer by you to make a booking. A binding reservation is only confirmed upon the Company issuing a written confirmation of your booking, including a confirmation reference number, either by email or through the relevant booking platform.

5.2 Accuracy of Information

You are responsible for ensuring that all information provided when making a reservation request — including guest names, contact details, arrival and departure dates, and any special requirements — is accurate and complete. The Company accepts no liability for errors resulting from inaccurate information submitted by you.

5.3 Availability

The display of room types, packages or services on the Website does not constitute a guarantee of availability. All reservations are subject to availability at the time of confirmed booking.

5.4 Modifications and Cancellations

Requests to modify or cancel a confirmed reservation must be made in accordance with the cancellation policy communicated to you at the time of booking confirmation. Specific cancellation terms, including applicable fees, are set out in your booking confirmation documentation.

5.5 Third-Party Booking Platforms

Where the Website directs you to a third-party online travel agent or booking platform to complete your reservation, the terms and conditions of that third party will also apply. The Company is not responsible for the content, accuracy or policies of third-party platforms.

6. Rates and Booking Terms

6.1 Currency and Pricing

All rates published on the Website are quoted in Australian Dollars (AUD) and are inclusive of applicable Goods and Services Tax (GST) unless expressly stated otherwise.

6.2 Rate Accuracy

The Company endeavours to ensure that all rates displayed on the Website are accurate at the time of publication. In the event of a manifest pricing error, the Company reserves the right to cancel any reservation made at the erroneous rate and will provide full notification to the guest, who may then rebook at the correct rate.

6.3 Payment

Payment terms, accepted payment methods and deposit requirements are communicated during the reservation process and confirmed in your booking confirmation. The Company reserves the right to pre-authorise your nominated payment method prior to arrival.

6.4 Promotional Rates

Promotional rates and package offers are subject to specific terms, conditions and availability periods as published alongside each promotion. Promotions may not be combined unless expressly stated.

6.5 Summary of Standard Booking Conditions

7. Age Restriction

Access to the casino facilities at Selquorianroyalinn is strictly restricted to persons who are 18 years of age or older. This age restriction is enforced in accordance with applicable Western Australian law.

Any person who is under 18 years of age is prohibited from entering or using the casino areas of the property. The Company reserves the right to request valid photographic proof of age from any person seeking access to casino facilities, and to refuse entry to any person who is, or who appears to be, under the minimum age or who fails to produce satisfactory identification.

By using the Website to seek information about, or access to, casino facilities, you represent and warrant that you are 18 years of age or older.

Persons under 18 years of age may not submit any reservation or enquiry relating to casino services through the Website.

8. Responsible Gaming

8.1 Our Commitment

is committed to promoting responsible gaming practices within its casino facilities. We believe that gaming should be an enjoyable form of entertainment conducted within personal and financial limits.

8.2 Recognising Problem Gambling

Problem gambling can affect individuals and families. Warning signs may include spending more time or money on gambling than intended, borrowing money to gamble, neglecting personal or professional responsibilities, or feeling distress related to gambling activity.

8.3 Support Resources

If you or someone you know is experiencing difficulties related to gambling, we encourage you to seek assistance. The following publicly available resources provide information, guidance and self-help tools:

• Gambling Help Online — gamblinghelponline.org.au: provides free, confidential support 24 hours a day, 7 days a week;
• Gambling Help WA — operated by Anglicare WA and available to residents of Western Australia;
• Lifeline Australia — lifeline.org.au: 13 11 14, available 24 hours a day;
• Racing and Gaming — Department of Local Government, Sport and Cultural Industries (Western Australia): the Western Australian government body that publishes responsible gambling guidance and administers self-exclusion schemes. Their public resources are available via the Western Australian Government website.

8.4 Self-Exclusion

Guests who wish to restrict their own access to gambling facilities may request information about self-exclusion arrangements from Selquorianroyalinn staff. Self-exclusion programmes are also administered through the channels published by the relevant Western Australian regulatory body.

8.5 Responsible Gaming Practices

We encourage all guests who choose to participate in gaming activities to:

• Set a budget before commencing play and adhere to it;
• Treat gaming as entertainment, not as a source of income;
• Take regular breaks during play;
• Never gamble under the influence of substances that impair judgement;
• Never chase losses.

9. External Links

The Website may contain hyperlinks to third-party websites for your convenience. These links do not constitute an endorsement, sponsorship or recommendation by the Company of any third-party website, its content, products or services.

The Company has no control over the content of third-party websites and accepts no responsibility or liability for:

• The content, accuracy or opinions expressed on any linked website;
• The privacy practices or data handling of any third party;
• Any loss or damage incurred as a result of your use of a linked third-party website.

When you navigate away from the Website via a third-party link, you do so at your own risk and subject to the terms and conditions of the relevant third-party website. We recommend that you review the terms of use and privacy policy of any third-party website you visit.

Linking to the Website from a third-party website requires prior written consent from the Company. Any link must not frame or replicate Website content, misrepresent the Company's relationship with the linking party, or suggest any form of endorsement where none exists.

10. Availability of the Website

The Company endeavours to ensure that the Website is available on a continuous basis; however, we do not guarantee uninterrupted, timely or error-free access to the Website. Access may be temporarily suspended or restricted without notice for reasons including but not limited to:

• System maintenance, upgrades or repairs;
• Technical failures beyond the Company's reasonable control;
• Security incidents or suspected unauthorised access;
• Circumstances constituting force majeure events.

The Company reserves the right to modify, suspend or discontinue any aspect of the Website at any time without liability to you or any third party.

The Company does not warrant that the Website or the server that makes it available will be free from viruses or other harmful components. You are responsible for implementing appropriate safeguards, including up-to-date antivirus software, when accessing the Website.

11. Limitation of Liability

11.1 General Disclaimer

The Website and all content published on it are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable Australian law, the Company makes no representations or warranties of any kind, express or implied, in relation to the Website, its content, accuracy, completeness, reliability, suitability or availability.

11.2 Exclusion of Consequential Loss

To the maximum extent permitted by law, the Company, its directors, employees, agents and suppliers shall not be liable for any:

• Indirect, incidental, special or consequential loss or damage;
• Loss of profits, revenue, data, goodwill or anticipated savings;
• Loss or damage arising from your reliance on information published on the Website;
• Loss or damage caused by viruses or other technologically harmful material transmitted to your device through your use of the Website;
• Loss or damage caused by interruption or unavailability of the Website.

11.3 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or condition, implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded or limited. Where the Company is permitted by law to limit its liability for a breach of a consumer guarantee, the Company's liability is limited to, at the Company's election:

• In the case of services: resupplying the services or paying the cost of having the services resupplied; and
• In the case of goods: replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of replacement or repair.

11.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees, agents and licensors from and against any claims, liabilities, damages, judgements, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Western Australia and the applicable laws of the Commonwealth of Australia.

You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia in respect of any dispute arising under or in connection with these Terms.

13. Disputes and Complaint Resolution

13.1 Initial Contact

In the event that you have a complaint or dispute arising from your use of the Website or the services of Selquorianroyalinn, we encourage you to contact us in the first instance using the details set out in clause 14 below. We are committed to resolving complaints promptly and fairly.

13.2 Internal Resolution Process

Upon receipt of a written complaint, the Company will:

• Acknowledge receipt of your complaint within five (5) business days;
• Investigate the matter and communicate our findings and proposed resolution to you within twenty (20) business days, or advise you if additional time is required;
• Endeavour to reach a mutually acceptable resolution in good faith.

13.3 External Dispute Resolution

If a dispute cannot be resolved through our internal process, you may seek external assistance from relevant Australian consumer protection bodies, including:

• Consumer Protection Western Australia (Department of Energy, Mines, Industry Regulation and Safety): provides mediation and dispute resolution services for consumer complaints in Western Australia;
• Australian Competition and Consumer Commission (ACCC): the national body responsible for consumer protection under the Australian Consumer Law.

Nothing in this clause limits your rights to pursue legal remedies available to you under applicable law.

14. Contact Details

For any enquiries regarding these Terms of Use, including questions about reservations, intellectual property matters, privacy, or to submit a complaint, please contact us using the following details:

15. Amendments to These Terms

reserves the right to amend, update or replace these Terms at any time. Any amendments will take effect from the date on which the revised Terms are published on the Website, as indicated by the "Last updated" date at the top of this page.

It is your responsibility to review these Terms periodically to ensure you are aware of any changes. Your continued use of the Website following the publication of revised Terms constitutes your acceptance of those changes.

Where a change is material, we will endeavour to provide reasonable notice by prominently publishing a notice on the Website prior to the change taking effect.

16. Severability and Waiver

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

No failure or delay by the Company in exercising any right, power or privilege under these Terms shall operate as a waiver of that right, power or privilege. A waiver of any breach of these Terms shall not constitute a waiver of any subsequent breach.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or notices published on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications, representations or agreements, whether written or oral, relating to that subject matter.