Our Commitment

Selquorianroyalinn is committed to providing a safe, enjoyable and responsible gaming environment within its casino facilities. We recognise that gambling is a form of leisure activity intended to be entertaining, and we are committed to ensuring that every guest who chooses to participate does so freely, informedly and within their personal means.

This page sets out the principles, tools and resources we make available to support responsible play. It applies to all guests who visit the casino floor at Selquorianroyalinn, located at , and is published by (ACN 927 641 389).

Adult-Only Access

Access to all gaming areas at Selquorianroyalinn is strictly restricted to persons aged 18 years or older. This requirement is non-negotiable and is enforced at all entry points to the casino floor at all times of operation.

Our trained team members are empowered to request valid, government-issued photographic identification from any guest who appears to be under the age of 18, or whenever there is any doubt about a guest’s age. Acceptable identification includes:

• Australian driver licence or learner permit
• Australian passport
• Keypass or other government-issued identity card bearing a photograph and date of birth
• International passport

Any guest who is unable to produce satisfactory identification will be politely declined entry to gaming areas. Selquorianroyalinn accepts no exceptions to this policy, regardless of accompanying adults or other circumstances.

If you become aware that a minor has gained or is attempting to gain access to our gaming facilities, please notify a team member or the Duty Manager immediately.

Keeping Play Entirely Optional

Casino gaming at Selquorianroyalinn is an optional leisure activity. Our hotel, dining, event and accommodation facilities are entirely separate and accessible to all guests regardless of whether they choose to visit the casino floor.

We do not pressure any guest to gamble, increase their play, or remain on the gaming floor. Promotional offers related to gaming are designed to be informative rather than persuasive, and no guest will experience any disadvantage in their overall hotel experience as a result of choosing not to participate in casino activities.

Responsible gambling begins with the understanding that every session is a personal choice. We encourage all guests to decide in advance how much time and money they are comfortable spending, and to treat any winnings as a welcome bonus rather than a predictable outcome.

Time and Spending Limits

Setting clear personal boundaries before you begin playing is one of the most effective ways to keep gambling enjoyable. We encourage every guest to consider the following practical steps:

Our gaming staff are always available to assist you in understanding the rules, odds and pace of any game. Knowing the mechanics of what you are playing supports more informed decision-making throughout your session.

Recognising When Gambling Stops Being Fun

Gambling is meant to be an enjoyable part of your stay. The following are signs that a person’s relationship with gambling may be changing in ways worth paying attention to. These are offered as general points of awareness, not as any form of assessment or diagnosis.

• Spending more money on gambling than originally intended on a regular basis.
• Finding it difficult to stop playing even when you intended to.
• Returning to gamble in order to win back money that was lost in an earlier session.
• Feeling restless, irritable or unsettled when not gambling.
• Gambling to escape stress, boredom or difficult feelings rather than for entertainment.
• Concealing the amount of time or money spent on gambling from family or friends.
• Neglecting personal, professional or social responsibilities in favour of gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Continuing to gamble despite wanting or intending to cut back.

If any of these signs feel familiar — whether in relation to your own experience or someone you know — we encourage you to speak with a member of our team, use the self-exclusion options described below, or reach out to a trusted support contact.

Taking Breaks

Regular breaks are an important part of responsible play. Stepping away from the gaming floor gives you time to reflect on how your session is progressing against your personal plan, and helps ensure that any decision to continue is a refreshed, conscious one rather than a reactive one.

We encourage all guests to:

• Leave the gaming area for at least a short interval every hour.
• Take meals away from the gaming floor and avoid rushing back.
• Avoid gambling when tired, jet-lagged or under any emotional strain.
• Use our hotel’s other amenities — including our grounds and recreational spaces — as natural break destinations.

Any guest is welcome to request a break at any time by simply stepping away from their game. There is no obligation to notify anyone, and your place will not be held. Our team members will never encourage a guest to shorten a break or return to play sooner than they choose.

Property Self-Exclusion

Selquorianroyalinn offers a voluntary self-exclusion programme that allows any individual to formally request exclusion from all casino gaming areas on our property. This is a confidential service, available at no cost, and is designed to be a meaningful tool for anyone who feels that a period away from gambling would benefit them.

How Self-Exclusion Works

A self-exclusion agreement with Selquorianroyalinn means that, once processed:

• You will be denied entry to all casino gaming areas on the property for the duration of your exclusion period.
• You will no longer receive gaming-related promotional materials from us.
• Our team will make reasonable efforts to identify and remove you from the gaming floor if you present during the exclusion period.

How to Request Self-Exclusion

To request self-exclusion, please speak directly with the Duty Manager or any senior team member at the casino reception. The process involves:

1. A private conversation with a designated responsible gambling officer.
2. Completion of a self-exclusion form in which you specify the duration of your exclusion (minimum periods and options will be explained to you at the time).
3. Provision of a current photograph for identification purposes.
4. Receipt of a written confirmation of your exclusion agreement.

Self-exclusion can also be requested on behalf of a family member or person in your care, subject to our team’s assessment and applicable privacy obligations. Please speak with the Duty Manager to discuss this option.

Ending or Reviewing a Self-Exclusion

Self-exclusion agreements are taken seriously. Requests to end or modify an exclusion period before its agreed expiry will be subject to a waiting period and a formal review with a member of our responsible gambling team. This is not intended to be obstructive; it is part of ensuring that the decision is considered and sustainable.

Limitations

Our self-exclusion programme applies only to the gaming facilities operated by Selquorianroyalinn at 31 Fearn Avenue, Margaret River. It does not extend to other venues, online gaming platforms or external operators. We encourage guests who require broader exclusion to contact the relevant Australian state or territory authority for information about wider exclusion options available in Western Australia.

Support from Trusted Contacts

Friends and family members are often the first to notice changes in a person’s gambling behaviour. If someone close to you has raised a concern, we encourage you to take that observation seriously and consider it in an open spirit.

Equally, if you are a friend or family member concerned about another person’s gambling, there are constructive steps you can take:

• Choose a calm, private moment to raise your concerns with the person rather than during or immediately after a gambling session.
• Focus on specific behaviours and their impact rather than making broad judgements.
• Offer to assist the person in accessing support resources, including our on-site responsible gambling staff.
• Look after your own wellbeing. Supporting someone with gambling concerns can be emotionally demanding; speaking with your own trusted contacts or support networks is equally important.
• You may contact our Duty Manager to discuss concerns about a guest, in confidence, and we will advise on the steps available to us within our duty-of-care obligations.

Selquorianroyalinn does not share a guest’s personal information with third parties, including family members, except where required by law or where the guest has provided explicit consent. Any enquiry from a third party will be handled with sensitivity and in accordance with our Privacy Policy.

Local Responsible Gambling Resources

Australian residents and visitors have access to a range of responsible gambling support services through state and territory governments and community organisations. These services are free, confidential and available without prior appointment in most cases.

We encourage anyone who feels they would benefit from independent guidance — whether for themselves or someone they care about — to seek out the responsible gambling support resources available through the Western Australian state government and relevant community services. Information on available services can be obtained through:

• The relevant Western Australian government authority responsible for gaming and wagering regulation, which publishes publicly accessible guidance and support pathways for individuals affected by gambling.
• Community-based counselling and support services operating within Western Australia, which can be identified through local health and community service directories.
• National support frameworks available across Australia that provide guidance, referral and self-help resources for gambling-related concerns.

Our front-of-house team and Duty Manager can assist you in identifying the most relevant available resource for your circumstances. All such enquiries are handled privately and without judgement.

Our Team’s Role

All Selquorianroyalinn gaming floor staff receive ongoing responsible gambling training. Our team members are equipped to:

• Provide clear, accurate information about our self-exclusion programme and other support tools.
• Recognise behavioural indicators that may suggest a guest could benefit from a conversation about responsible play.
• Approach guests with care, discretion and respect when raising responsible gambling matters.
• Enforce age verification and exclusion policies consistently and without exception.
• Direct guests and concerned third parties to appropriate support pathways.

No team member will ever encourage a guest to increase their spending, extend their session beyond their stated intention, or re-enter the gaming floor after they have expressed a wish to leave. Any concern about a team member’s conduct in this regard may be directed to the Duty Manager or submitted in writing to the contact below.

Contact and Further Information

If you have a question about our responsible gambling policies, wish to request self-exclusion, or would like to speak with a member of our responsible gambling team, please contact us through any of the following channels:

• In person: Speak with the Duty Manager or any member of the gaming floor team at Selquorianroyalinn, .
• In writing: Address correspondence to the Responsible Gambling Officer, , .
• By email (privacy and data queries): privacy@selquorianroyalinn.com

All enquiries related to responsible gambling are treated with strict confidentiality and will be responded to promptly by an appropriately trained member of our team.

Policy Review

reviews this Responsible Gambling page periodically to ensure it remains current, accurate and reflective of best practice. The date of the most recent review is noted at the top of this page. Guests are encouraged to refer to this page for the latest information whenever they visit our property.

This page is published by (ACN 927 641 389), registered in Australia, with its principal place of business at 31 Fearn Avenue, Margaret River WA 6285, Australia.